| What hardware platform is
it? |
Please find out what model of server
the problem is on. |
What's the operating
system (OS)?
|
For
example, Windows 2000, Windows 2003, SBS, NT4 |
| What's the
OS service pack level? |
Are you running
the latest service pack for your OS? |
| If the problem
is not with the OS, what's the application? |
For example, Exchange server |
| Version of
the application? |
For example,
Exchange server 2003 Enterprise Edition |
| Service pack
level of the application? |
An example
is Exchange 2000 Service Pack 3 |
| Any hotfixes installed? |
This is particularly important is
the problem started to occur after a recent hotfix
to either the OS or the application. |
| What is the
problem? |
Please describe
the problem in as much detail as possible. |
| Problem reproducibility? |
Is the issue intermittent or does
it happen all the time? |
| Can your server browse the Internet? |
If so, it will
speed things up to download our small (less than
1Mb) remote
support client. We can then investigate the
problem remotely immediately. |
| Was anything installed or changed
prior to problem? |
Was software or hardware recently
installed? Was anything reconfigured? |
| Is the problem
related to a corrupt Exchange database? |
If it is -
please take a copy of your Exchange database(s)
before
attempting a repair using eseutil or anything else. |
| Now call us! |
We are open
from 09:00 to 18:00. We do have an on call engineer
line outside these hours - please call 0845 838 5505 or 0845 858 0641 for emergency out of hours cover. |
0845
838 5505
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